Refund Policy of Apollo Group TV .

1. Introduction
This Refund Policy details the terms under which refunds may be issued for the IPTV services provided by Apollo Group TV Media Inc. (“Apollo Group TV”, “we”, “us”, or “our”). We strive to ensure that our refund process is transparent, aiming for customer satisfaction while adhering to fair business practices.

2. Eligibility for Refund
Seven-Day Refund Window: Customers are entitled to request a full refund within seven (7) calendar days from the date of their initial subscription purchase.

3. Refund Conditions
To request a refund, customers must meet the following criteria:

  • Refund Request Procedure: Customers should contact our support team within the specified seven-day period. The request must include the customer’s name, account information, and a brief explanation for the refund.
  • Non-Transferable Policy: Refund eligibility applies only to the original purchaser and cannot be transferred to another account or individual.
  • Refund Method: Refunds will be issued through the original payment method used during the transaction.
  • Processing Duration: Once a refund request is approved, please allow 5-10 business days for the amount to reflect in the customer’s account.

4. Non-Refundable Situations
The following scenarios are not eligible for refunds:

  • Subscription Renewals: The seven-day refund policy does not apply to subscription renewals. Only the initial purchase qualifies for a refund.
  • Partial Refunds: We do not provide partial refunds for any unused subscription periods after the seven-day window has closed.
  • Technical Support: If the refund request is due to technical issues, we encourage customers to contact our support team for assistance prior to requesting a refund. We aim to resolve any technical challenges that we can address.

5. Cancellation of Service
Customers wishing to cancel their service after the seven-day refund window must follow the cancellation procedures outlined in our Terms of Service. Please note that cancellations made after this period are not eligible for a refund.

6. Contact Us
For any refund requests or questions regarding this Refund Policy, please contact our customer support team at:

Email: support@apollo-group-tv.info

7. Changes to This Policy
Apollo Group TV Media Inc. reserves the right to update or modify this Refund Policy at any time. Changes will be effective immediately upon being posted on our website or communicated to our users.